Memo: Officials get extra response

first_imgThe policy only affects routine calls – there’s no difference in the communication chain for priority calls or emergencies, Dunkle said. Sheriff’s response time to emergencies within city limits is within five minutes. “It’s just good business,” he said. “It’s good communication. It’s part of the field sergeant’s job to know what’s going on.” City spokeswoman Gail Ortiz defended the directive. “It’s not special treatment,” she said. “I think all of the residents should be given equal treatment far and away. When anybody who is a constituent out there calls the Sheriff’s Department, they should be treated with excellent customer service.” Ortiz said council members and the city manager often call sheriff’s deputies at the behest of residents to respond to a problem. “The city officials, when they’re calling, they’re representing the community,” she said. “They’re very sensitive that they’re elected officials and they don’t want to use an elephant bullet.” (661)257-5253160Want local news?Sign up for the Localist and stay informed Something went wrong. Please try again.subscribeCongratulations! You’re all set! AD Quality Auto 360p 720p 1080p Top articles1/5READ MORE11 theater productions to see in Southern California this week, Dec. 27-Jan. 2Dunkle said the memo was intended to remind Santa Clarita sheriff’s station staff and dispatchers on these procedures, and was triggered in part by what officials believe was slow response to a recent call from a City Council member complaining about a loud party. The caller, who was not identified, called twice before a deputy showed up, he said. “Our response time to that was particularly bad,” Dunkle said Friday. “It was not bad because that person was on the City Council. It was bad because we think of ourselves as providing a good level of service, and our response times should be in line with whatever the problem is they’re calling about.” Dunkle said dispatching a field sergeant to these calls does not necessarily mean extra manpower – the sergeant can personally respond or just monitor the call. It’s all intended to ensure good service, especially for local leaders. “Of all the people you want to keep happy, especially it’s the people who support you, who buy your services every year, who should be on the top of that list,” he said. SANTA CLARITA – Sheriff’s deputies devote extra care – and follow-up – when responding to routine calls from local city and county officials than from other residents, according to a memo obtained Friday by the Daily News. According to an internal memo dated June 13 and authenticated by sheriff’s Lt. Mike Dunkle, a field sergeant is to be dispatched along with regular units when responding to calls from the city manager’s office/staff, the Santa Clarita City Council, county Supervisor Michael D. Antonovich’s staff and government offices. And a watch commander is required to follow up on such calls. “A unit will be dispatched immediately after the information has been obtained from the caller,” the memo said. “In addition to the handling unit, a field sergeant will be dispatched and the watch commander will be notified. “The field sergeant will monitor the unit’s response time and any other activity to ensure that a unit arrives in timely manner.” last_img read more